Refund and Returns Policy

Our Commitment

At All 4 Kids Shopping, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Return Eligibility

Products are eligible for return if:

• The item was received within the last 30 days
• The product is unused and in its original packaging
• All tags and labels are still attached
• The item is not personalized or custom-made
• You have proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned:

• Opened toys or games (for hygiene reasons)
• Personalized or custom-made items
• Sale or clearance items marked as final sale
• Gift cards

Return Process

1. Contact us at info@all4kidsshopping.co.za or +27 722 353 262 to initiate a return
2. Provide your order number and reason for return
3. We will provide you with return instructions and a return authorization number
4. Package the item securely in its original packaging
5. Ship the item to the address provided
6. Once we receive and inspect the item, we’ll process your refund

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed and credited to your original method of payment within 7-10 business days.

Note: Shipping costs are non-refundable. You will be responsible for paying shipping costs for returning your item unless the return is due to our error.

Exchanges

If you need to exchange an item for a different size or color, please contact us. We’ll do our best to accommodate your request, subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including shipping costs.