Frequently Asked Questions
Where are your products sourced from?
All our products are imported directly from the United States. We carefully select quality brands and items that meet international safety standards.
Are customs taxes included in the price?
Yes! All our prices include customs tax. What you see is what you pay – no hidden fees or surprises at checkout.
How long does shipping take?
Standard shipping typically takes 2-3 weeks from the USA to South Africa. We provide tracking information for all orders so you can monitor your delivery.
Do you quality check all products?
Absolutely! Every product is quality checked before shipping to ensure it meets our high standards. We also ensure proper packaging for safe delivery.
What payment methods do you accept?
We accept credit cards and EFT (Electronic Funds Transfer) through our secure payment partner CallPay.
Can I return a product?
Yes, we have a return policy in place. Please refer to our Refund and Returns page for detailed information about eligibility and the return process.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this to track your package throughout its journey to you.
Do you offer gift wrapping?
Yes! We offer gift wrapping services for special occasions. Please contact us for more details about this service.